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Button "Template" in main menu
Posted: Mon Jun 13, 2016 4:52 pm
by malyaka
Hi!
I installed the update to version 2.3.1
Button "Template" in main menu bar missed. Templates are not available.
How to solve this problem?
P.S. I received by mail a link to download the updated template (2.3.1). Unfortunately, the problem is not solved. In the main menu "Templates" button does not appear.
- Screenshot.PNG (10.75 KiB) Viewed 6072 times
Re: Button "Template" in main menu
Posted: Tue Jun 14, 2016 5:11 pm
by ICD
Hello,
It is correct that the template collections also need to be updated after an update of the main program. Maybe you only need to restart the program after the installation.
If that doesn't help, please send the log file to
logs@webanimator.com. Depending on the product version you are using, you can find the file at
C:\Users\[YOUR Windows User]\AppData\Local\soft-evolution\WebAnimator Plus\Logfile.txt
or at
C:\Users\[YOUR Windows User]\AppData\Local\soft-evolution\WebAnimator\Logfile.txt
Please note that the directory "AppData" is by default hidden by Windows. In Windows Explorer you can choose the option to show hidden files and directories (View-> Options) or simply type the path into the address bar.
Re: Button "Template" in main menu
Posted: Wed Jun 15, 2016 10:20 am
by malyaka
Thank you for your answer.
Restart the computer. Iinstalled 2.3.1, and then install the template 1 and 2 (2.3.1) in turn. Restart computer. All the same.
- Screenshot_1.PNG (32.31 KiB) Viewed 6053 times
- Screenshot_2.PNG (18.35 KiB) Viewed 6053 times
BTW
C:\Users\[YOUR Windows User]\AppData\Local\soft-evolution\WebAnimator Plus\Logfile.txt
- Screenshot_3.PNG (6.28 KiB) Viewed 6053 times
or
C:\Users\[YOUR Windows User]\AppData\Local\soft-evolution\WebAnimator\Logfile.txt
On this path there is no log file.
Please, help...
Re: Button "Template" in main menu
Posted: Mon Jun 20, 2016 8:07 am
by ICD
Please see private message for additional help.