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Trial version expired before using it

Posted: Tue Mar 24, 2015 10:56 am
by Jalary
Hello.

I've downloaded the trial version but it's impossible to use it.
The period is expired whereas I've never installed this software before.
I tried on other computers but there's the same problem.

How can I do to test Webanimator plus version ?

Thanks

Re: Trial version expired before using it

Posted: Wed Mar 25, 2015 5:58 pm
by ICD
Hello Jalary,

please locate the log file on your computer at

C:\Users\<YOUR WINDOWS USERNAME>\AppData\Local\soft-evolution\WebAnimator Plus\Logfile.txt

Please note that by default the directory "AppData" is hidden. Please change that in Windows' folder options.

Please send the log file to logs@webanimator.com

Best regards

Christian Müller

Re: Trial version expired before using it

Posted: Fri Mar 27, 2015 7:38 am
by Jalary
Hello.

In the folder there is no "Logfile.txt".
I only see two files : "config" and "userLiveAnimations".

Re: Trial version expired before using it

Posted: Wed May 18, 2016 4:14 pm
by sendaxtreme
I have the same problem. What was the solution ?