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installation error

Posted: Thu Jan 24, 2019 5:14 pm
by June
Hi there, I've been trying to install the software and I keep getting these errors. Can anyone help please?

Re: installation error

Posted: Tue Jan 29, 2019 1:36 pm
by ICR
Hello June,
probably a c ++ package is missing in Windows.Try to install the c++ 2013: https://www.microsoft.com/en-us/downloa ... x?id=40784
and try again.
Let me know.

Re: installation error

Posted: Tue Jan 29, 2019 10:05 pm
by June
Thank you for your response. I've downloaded files vcredist_x64.exe and vcredist_x86.exe but I was unable to download vcredist_arm.exe
I've installed Web Animator ok but now have issue installing Template Collection 1 are you able to help or point me in the right direction please
Many thanks
June

Re: installation error

Posted: Wed Jan 30, 2019 3:39 pm
by ICR
Hello June,
the arm version is only for the arm processor. You do not need it.
For the Template Collection, install it by the setup file and you can see in the menu "template" in "choose template".
If you have trouble please attach a screenshot so i can understand better.
Let me know.

Re: installation error

Posted: Thu Jan 31, 2019 12:18 pm
by June
When I was trying to install the Template collection yesterday I received an error
C:\ProgramData\soft-evolutionn\WebAnimator3\GUIX.tmp01\gnur8.xx1.
An error occurred while trying to replace the existing file: DeleteFile failed; code 5 Access is denied

today the installation link has expired so I can't run installation

Re: installation error

Posted: Thu Feb 07, 2019 1:23 pm
by ICR
Hallo June,
can you tell me which template collection do you have please?

Re: installation error

Posted: Fri Feb 08, 2019 9:13 pm
by June
Template Collection 1

Re: installation error

Posted: Tue Feb 12, 2019 2:05 pm
by ICR
Hello june,
can you send me a private message with your license so i can verify it.
Thank you.