WebAnimator...Worth the cost or not? ( Need Refund )

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Alphamatt
Posts: 7

WebAnimator...Worth the cost or not? ( Need Refund )

Post by Alphamatt » Fri Dec 15, 2017 1:42 pm

Dear Developers

I have been using the since a few months.
And just like any other Customer here i have asked myself is this Sofware real worth the price?
Since a few weeks now after i found out that the HTML Animations created with are not responsive. one can only achieve Responsiveness only by exporting the Animations as Gifs.
Knowing this makes me consider the cost and the worth of this Sofware and i have come to the conclusion that is beeing sold as HTML Web Animation Software and not as a Gif Maker.

Hence i cannot export my animations as Responsive HTML5 Datas, i do think that this Software is obsolate since it does not satistfy the modern Website "must" a responsive Design. Since there is no update announcement regarding this issue, i am officially asking a reprensentive of the Developers to adress this issue!

To tell us if, when and how fast an update is scheduled to include this function.
IF NOT- then i am officially asking for a refund becuase without this function this is like a wasted money to me.
Noboy likes throwing his money out of the window for nothing.

I need my money back so i can buy a subscription from BannerSnackhttps://www.bannersnack.com
and be able work with HTML5 Web Animations that are responsive.

Thanks

ICC
Posts: 486

Post by ICC » Mon Dec 18, 2017 12:55 pm

Hello Alphamatt,

I forwarded your request to the developers and as soon as I have further informations about it I will inform you.

Many thanks!

A777
Posts: 10

Post by A777 » Thu Jan 11, 2018 5:13 pm

Hello,

Do not expect too much from them.


I request a bug fixing on December 27 2016
and it was not fixed at all.

viewtopic.php?t=3753
The developers have been informed about it and as soon as possible it will be solved but at the moment I am not able to tell you when this will happen.
Webanimator has the worst support I ever seen so far ......

Oregan
Posts: 1

Post by Oregan » Mon Jan 22, 2018 12:05 pm

Does a manual exist for Web Animator or is there one in the future.
I put the word "manual" in the search and it just gave an error mesage

ICC
Posts: 486

Post by ICC » Tue Jan 23, 2018 12:56 pm

Hello Oregan,

Click on Informations and then Help to open the manual.

The manual is only available in WebAnimator and WebAnimator plus.

Many thanks!

Alphamatt
Posts: 7

Post by Alphamatt » Tue Oct 09, 2018 9:14 am

Hello ICC and to who else it may concern,

I am mad, disappointed and still, I will try to put this down as polite as possible.
You said in your last reply on this issue;

" by ICC » Monday 18. December 2017, 12:55
Hello Alphamatt,

I forwarded your request to the developers and as soon as I have further informations about it I will inform you.

Many thanks!"

that was on the 18th of last year, I have been waiting but you got the information and you never cared to inform me as you stated so you definitely will not be annoyed when I say that you are a liar.
Secondly, I also feel that you are a fraudster because what you people are doing is nothing but a rip-off.

I bought this software at the middle of October 2017
After designing my first animation and integrating it to my website, I found out that the animation realized with Web animator is not responsive. So since then, this software is useless and paying so much for something useless is like throwing that amount of money out of the window or losing it to fraudsters.

So now there is a newer version which is responsive and you people never informed us as you promised and I have to find it out and now you still want me to pay more for something that I have already paid for because you fixed the responsive issue and made some little additions.

I have waited so long and I have exercised patient enough so if I cannot upgrade to the new version with responsiveness then I want my money back and I will no longer wait and do nothing, so if I don't get a version of WA plus which I already bought and never used, which finally have the responsive issue fixed or I demand my money back and if not I will take this issue to all social networks to let people know that you people are liars and just rip-off your customers.

Normally any person who bought this software from 2017 supposes to get an upgrade with the responsiveness fixed because this was a huge set back to the product and you knew it and still you kept on selling this product without informing the people. You people lack transparency and you people are taking trusting customers for a ride and this should no longer be tolerated.

ICR
Posts: 148

Post by ICR » Tue Oct 09, 2018 10:35 am

Hello Alphamatt ,
I'm very sorry for the situation.
I ask you to write directly to our sales department at: sales@incomedia.eu please, so we can solve the situation.

thank you.

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