HTML5 only displaying once correctly then reverts to micro 2mmx 4mm image - all browsers, X5 Evo 2019.1.6, using a WAX5

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Cahal Winston
Posts: 6

HTML5 only displaying once correctly then reverts to micro 2mmx 4mm image - all browsers, X5 Evo 2019.1.6, using a WAX5

Post by Cahal Winston » Thu Apr 18, 2019 12:50 am

HTML5 (generated with WebAnimator Plus3) only displaying once correctly then reverts to micro 2mm x 4mm image, not expanding to cell dimensions, as it had when freshly loaded.
- all browsers, Edge, Chromium Edge, Chrome
Using X5 Evo 2019.1.6, using a WAX5, trialling "WebAnimator plus3" for suitability (so far ok, except for this code load problem).
Load the page (with the embedded HTML5 WAX5 file), once = OK, displays perfectly.
Go to another page then back to the page with the HTML5 coded, HTML5 box reverts back to a micro little image about 2mm high x 4mm wide.
Can be fixed by shift- refreshing the page, but this is not right.
(tried using other WAX5 files, same result)
So prefer WAX5 file to work.

Can you please advise if this can be corrected somehow.
Many thanks
CW

ref also submitted to https://helpcenter.websitex5.com/en/post/211010
… I don't know which INCO group is causal so both can have request
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Oskar007
Posts: 151

Post by Oskar007 » Fri Apr 19, 2019 9:21 am

Hello,
Unfortunately, the post in Forum Website X5 is set to "Private" and therefore can not see it. Can you please describe the problem in more detail or add an example?
greeting
Oskar007

Cahal Winston
Posts: 6

Post by Cahal Winston » Sat Apr 20, 2019 11:55 pm

copy

HTML5 (generated with WebAnimator Plus3) only displaying once correctly then reverts to micro 2mm x 4mm image, not expanding to cell dimensions, as it had when freshly loaded.
- all browsers, Edge, Chromium Edge, Chrome
Using X5 Evo 2019.1.6, using a WAX5, trialling "WebAnimator plus3" for suitability (so far ok, except for this code load problem).
Load the page (with the embedded HTML5 WAX5 file), once = OK, displays perfectly.
Go to another page then back to the page with the HTML5 coded, HTML5 box reverts back to a micro little image about 2mm high x 4mm wide.
Can be fixed by shift- refreshing the page, but this is not right.
(tried using other WAX5 files, same result)
So prefer WAX5 file to work.

Can you please advise if this can be corrected somehow.
Many thanks
CW

Cahal Winston
Posts: 6

Post by Cahal Winston » Fri May 10, 2019 12:17 pm

Just an update, Website X5 have updated their program to rectify this issue. To resolve, get the latest update of current version of WSX5 V19.1.7

Many thanks to all providing comments & to developers
CW

User avatar
Oskar007
Posts: 151

Post by Oskar007 » Sat May 11, 2019 8:50 am

Hello,
thanks for the feedback.
greeting
Oskar007

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