Hello Eric,
thank you for the files.
I reported the problem to our development team.
When we have news we'll answer you directly in the topic on Help Center (https://helpcenter.websitex5.com/it/post/216364)
Thank You.

Hello,
for this error you need to install the c++ 2013 Windows package in your system.
Try to download and install this package by this following link:

https://www.microsoft.com/en-gb/downloa ... x?id=40784

Thank you.

Hello Mowgly ,
please, open a new topic so explain more better your problem and attach a screenshot.
Thank you.

Hello EricVdM,
try to attach the animation file .wax5 so i can test it with WebSite X5.
Let me know.

Hello jmarg,
you need install the last version of the version 2 of Web Animator.
You can download it by this link:
https://www.webanimator.com/download/2. ... imator.exe
Let me know if you have trouble.

Hello Karl,
i answers you in your private message.

Hello lyge,
please send me a private message with your order number so i can verify it.
Thank you.

Hello Kroky Hayans ,
open the program and in the top menu, click on the Project and select Licence Key so you can enter you registration data.
Let me know if you have trouble.

Buongiorno Matteo,
ti chiedo per favore di inviarmi tramite messaggio privato la tua email e il tuo numero d'ordine così da poter verificare.
Fammi Sapere

Hello Igor,
can you attach a screenshot of the error please?
Let me know.